How to report a lost or stolen Wayex Visa card through the app:
Sign in to the Wayex app.
Tap on the "Cards" tab.
Look for "Card Controls".
Tap on "Report card as lost or stolen".
Follow the prompts to complete the process.
A new physical card will be sent to your previous delivery address. You will receive your new card within 14-21 business days.
To freeze your Wayex Visa card from unauthorised transactions:
Sign in to the Wayex app.
Tap on the "Cards" tab.
Look for "Card Controls".
Tap on "Freeze your card".
Follow the prompts to complete the process.
You can unfreeze your card at any time by following the same steps and tapping on "Unfreeze your card".
How to change your Card Pin:
Sign in to the Wayex app.
Tap on the "Cards" tab.
Look for "Card Controls".
Tap on "Set Pin".
Follow the prompts to complete the process.
Additional tips:
If you are unsure whether to report your card as lost or stolen, it is always best to take the side of caution and report it.
If you find your lost card after you have reported it as lost or stolen, please contact Wayex customer support to let them know.
You can also use the Wayex app to freeze your card if you are concerned about unauthorised transactions.
If you have any questions or concerns about your Wayex Visa card, please contact customer support for assistance.
We are available 24/7 for customer support and you can contact our Support Superstars through your Wayex app or on our website. 😊