What does crypto withdrawal hold mean?
Crypto withdrawal hold refers to any crypto purchased after your first AUD deposit, which is held for a 7-day period.
Why does my account not allow crypto withdrawals?
As a security measure, Wayex automatically places a hold on withdrawals to external crypto wallets from your first AUD deposit. This hold is placed for 7-days from your first AUD deposit to your Wayex account from your bank account. After the 7-day security period, your account will be fully functional and you can withdraw crypto into your external wallet. You can withdraw your funds to your bank account at any time during this period.
Can I still use my account while my crypto withdrawals are on hold?
Yes, all other app functions are available.
You can:
I want my funds immediately. What can I do?
Crypto withdrawal hold does not impact your ability to cashout the funds on your account to your bank account. You can withdraw your funds at any time during the hold period to your own bank account.
If you have any questions or require further assistance, please contact customer support using the live chat or by email at support@wayex.com.