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Verifying Your Account: Step-by-Step Guide
Verifying Your Account: Step-by-Step Guide

A Guide to Completing KYC Verification Check

Support avatar
Written by Support
Updated over a week ago

After signing up, it's important to verify your account to access our services and the Wayex card. Be ready to provide personal information and proof of identity, such as a passport or driver's licence, for our Know-Your-Customer (KYC) ID verification check.

Here are the steps to get your account verified:

  1. Tap "Verify Now"

  2. Tap "Start Identity Verification"

  3. Type in your Personal Details & Tap "Next"

  4. Confirm your details and Tap Agree & proceed

  5. Tap Continue

  6. Upload your ID. For example, a photo of your Driver Licence

  7. Upload a photo of the back of your Driver Licence

  8. Check your image & Tap "Upload"

  9. If prompted, please enable your camera access on your mobile device

  10. You should receive a notification

  11. You can check your status within your app's landing page

  12. If all goes well, you should receive a notification.

What should I do if my verification was rejected?

If you haven't received a verification notification or received a rejection, please reach out to our live chat within the app or website. Our support team will guide you through the verification process.

Once verified, you can buy and sell crypto, order your Wayex Card, and start adding funds to your Wayex wallet using PayID or BSB & Account Number.

We hope this guide was useful!


If you have any questions, feedback, or if you run into any issues, then feel free to contact us in the live-chat within the app or website! Our support team is available 24/7.

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