If you ever need assistance with your Wayex account, you can reach our support team directly in the app or through our website. Whether it’s a quick question or a more complex issue, we’ll do our best to help.
You can speak to us in your local language, and we’ll connect you with the right support team.
How to Get in Touch
In the app:
Open the Wayex app
Go to "profile icon" in the top right of the screen
Scroll down to "Contact Support"
You will be directed to start speaking with our team
On the website:
Visit https://www.wayex.com/en/ and click on the chat icon in the lower corner of the screen.
Reporting an Issue with a Transaction?
If you’ve experienced a delayed or failed transaction, please prepare the following information to help us investigate:
A screenshot of the transaction (if available)
The Screenshot should have the following:
The time and date of the attempt
The amount and currency
The merchant name or receiving wallet
Any relevant transaction ID
Providing these details up front helps our team resolve your issue faster.
What to Expect
You’ll receive a ticket ID to track your case
Simple requests are handled quickly
Complex issues (like disputes or transaction delays) may take longer, but we’ll keep you informed throughout
Please avoid opening multiple tickets for the same issue as it can delay resolution for everyone
Use the FAQ for Quick Answers
Before starting a chat, check our FAQ section. You might find your answer in seconds.
A Reminder on Respect and Safety
Our support team is here to help you. We ask that all users treat them with kindness and respect. Harassment, abuse, or threatening language will not be tolerated and may result in account restrictions.
Have a Complaint or Dispute?
We take complaints seriously. You can start by contacting live chat, or click here to learn more about how we handle disputes.
For anything else, contact us via 24/7 live chat or email us at support@wayex.com. We’re always here to help. 😄