To freeze your Wayex Visa card from unauthorised transactions:
Tap "Cards"
Scroll down to Card controls
Tap "Freeze cards"
Review the information and tap "Freeze cards" to confirm
Done. Both your cards are now frozen
You can unfreeze your card at any time by tapping on "Unfreeze cards"
How to change your Card Pin:
Tap "Cards"
Scroll down to Card controls
Tap "Set PIN"
Enter your verification code sent to your phone via SMS
Enter a new card PIN and enter it again to confirm
Tap "Set card pin" to confirm
How to report a lost or stolen Wayex Visa card through the app:
Tap "Cards"
Scroll down to Card controls
Tap "Report lost or stolen card"
Review the information and tap "Report and replace" to confirm
Done. You can continue to use your digital card as you wait for your new physical card
A new physical card will be sent to your previous delivery address. You will receive your new card within 14-21 business days.
If your delivery address has changed, contact us at support@wayex.com or reach out via live chat to update your details.
Additional tips:
If you are unsure whether to report your card as lost or stolen, it is always best to take the side of caution and report it.
If you find your lost card after you have reported it as lost or stolen, please contact Wayex customer support to let them know.
You can also use the Wayex app to freeze your card if you are concerned about unauthorised transactions.
If you have any questions or concerns about your Wayex Visa card, please contact customer support for assistance.
We are available 24/7 for customer support and you can contact our Support Superstars through your Wayex app/web or on our website. đ