How To Verify Account

A guide on how to complete the KYC Verification Check

Support avatar
Written by Support
Updated over a week ago

Hi there πŸ‘‹,
Once you have signed up, you will need to get your account verified in order gain access to our services & the CryptoSpend card

Please be prepared to share personal information alongside with proof of identity using either a passport or driver license to complete our Know-Your-Customer (KYC) ID verification check 😊

  1. Tap "Verify Now"

  2. Tap "Start Identity Verification"

  3. Type in your Personal Details & Tap "Next"

  4. Confirm your details and Tap Agree & proceed

5. Tap Continue

6. Upload your ID. For example, a photo of your Driver License

7. Upload a photo of the back of your Driver License

8. Check your image & Tap "Upload"

9. If prompted, please enable your camera access on your mobile device

10. You should receive a notification

11. You can check your status within your app's landing page
12. If all goes well, you should receive a notification.

If you didn't receive a notification saying you are verified or you received a rejection, please contact our live chat within the application or website, and one of our support team will be able to guide and assist you with your verification process. 😊

Once you are verified, you are now able to buy & sell crypto, order your CryptoSpend Card and start adding funds to your CryptoSpend wallet using PayID or BSB & Account Number. πŸŽ‰

We hope this guide was useful!
If you have any questions, feedback, or if you run into any issues, then feel free to contact us in the live-chat within the app or website! Our support team is available 24/7.

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