What has changed?
As of xx/xx/2025, the BSB and account number provided to each Wayex user will change. All users will automatically be provided with a new BSB and account number.
This change has been made after Wayex has moved to a new and unique BSB number (BSB 257-172). This change aims to enhance your trading experience by reducing deposit delays and improve the security of your deposits.
What does this mean for me?
If you are using a BSB and account number to make AUD deposits into your Wayex account from your bank account, you will need to update your payment details. To find your new account details, head over to the “AUD Deposit” screen in the app or web platform. Using these details, make a payment from your bank account.
Your PAYID details will remain the same. If you are currently using PAYID to deposit funds into your Wayex account, no action is needed.
What happens if I make a payment to the old account details?
Any deposits made to the old account will be automatically rejected by your bank. If you make a direct debit to the old account, the payment may take up to 3 business days to reverse.
If you have sent money to the old account and the payment has not been reversed or rejected, please contact your bank first.
How long will it take to receive my deposit with the new account details?
The first deposit made using your new account details may take up to 3 business days to arrive to your Wayex account. This is due to security controls that may be in place at your bank. If you are having issues with a delayed deposit, please contact your bank first.
After your first deposit, the processing time should be between 0 to 3 business days depending on your bank.
If you have any further questions, please do not hesitate to contact our 24/7 live chat or email us at support@wayex.com 😊