Before you can use your Wayex wallet and card, you’ll need to complete a quick identity check. This process helps keep your account secure.
Verification only takes a few minutes when you have the right documents ready. Here's how it works:
Step-by-Step (take under 5 minutes):
Step 1: Tap "Verify Now"
Step 2: Enter the verification code sent to your email
Step 3: Tap "Grant Permissions & Continue"
Step 4: Tap "Allow"
Step 5: Tap "Accept"
Step 6: Tap "Begin verifying"
Step 7: Complete the required submissions (Basic Information, Government ID, Selfie)
Step 8: Enter Country of Residence
Step 9: Select Country
Step 10: Enter your personal information
Step 11: Take a clear selfie using your phone’s camera
Step 12: Submit your documents and wait for confirmation (usually within minutes)
Tips for a Smooth Verification
Use original documents: not photocopies or screenshots
Ensure good lighting: avoid shadows or glare
Avoid blurriness: make sure your photo and selfie are sharp and clear
Use your current, government-issued ID: expired documents won’t be accepted
Complete the process in one session: for best results, do it when you have a few uninterrupted minutes
Why We Ask for Verification
Wayex follows industry security standards to protect your account and keep the platform safe. Verifying your identity helps us:
Prevent fraud and unauthorised activity
Build a trusted environment for all users
Your information is encrypted and stored securely. We never sell your data. Privacy and safety are part of our duty of care to you.
Once verified, you’ll unlock the full Wayex experience: deposits, withdrawals, card spending, and more 🚀
If you have any questions or run into any issues, our 24/7 live chat is ready to help or email us anytime at support@wayex.com. We’re here to help! 😄